You must raise a request to return your order within 7 days to be eligible for an exchange or refund. In case of failure to raise a complaint within 7 days, the return request will not be accepted.

We hope that you never have to visit this page but in the unfortunate event when you have to please keep the following things in mind.
To raise a return request, kindly visit Returns & Exchanges
While raising a return request, keep the following handy for a smooth approval process.

REFUND POLICY

All our clients are very important to us, that's why NAGINA PUSTAK BHANDAR ("Company"), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website http://naginapustakbhandar.com ("Website").
The terms "You," "Your," and "Yours" refer to the entity/ person/ organization using our Website. When this Policy mentions "we", "us,", and "our" it refers to the Company and its subsidiaries or /and affiliates. The term "goods" refer to any product or item bought on our Website by You.
For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email info@naginapustakbhandar.com
This Return policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged or defective goods.

Reverse Pick-Up

If your return is accepted, we provide a free reverse pick-up in case of the following: - You received a defective/damaged product - You received the wrong products In case of return due to any other reasons, a reverse pickup charge of Rs.50/- would be applicable.

STANDARD RETURNS

Please contact our Support to begin the return and refund process, Support team will walk you through the process and help you.
buyer send us mail order id
In case of the return of the goods, you will be responsible for paying the return shipping costs.
You must exercise return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of the returned goods. If the goods are not complete, we won't be able to accept the returned goods and issue a refund.
Once the Goods have been received and checked by our staff, a refund will be authorised by the same method that the payment was made. Depending on your financial institution, refunds can take up to 14 to be credited to your original payment method. In all cases we have the right to suspend the refund until the good are received back and inspected.
If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.

DEFECTIVE GOODS

In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund.
You must contact our company at info@naginapustakbhandar.com within 4 upon purchase and provide detailed information, such as:
  • Proof of purchase
  • Order number
  • Product name
  • Defect evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, other).
When submitting a complaint, You must indicate how You wish the claim to be resolved:
  • To replace the defective goods with quality items
In case You are required to return the goods back to us, You will be responsible for paying the return shipping costs.
The goods must be returned in the original packaging (with instructions and/or warranty card, if they were delivered with the product).